Exchange and Refund Procedure

  • Customers who wish to exchange or refund their orders will need to initiate the request by filling up the form OR email at OR Whatsapp us.
  • Customers will need to raise the request for exchange or refund via one communication channel only, as stated above (Form available on Website, Email or Whatsapp)
  • Our Customer Careline will respond to your initial request as soon as possible, within 1 working day
  • Any exchange or refund request will be entertained after customer has received their order(s)
  • Customers are only allowed to request for exchange or refund within 7 days of order(s) received date. Request made upon order(s) placed will not be entertained.
  • Customers are limited to ONE exchange OR refund request per order number.


    To exchange your purchased items, please fill out the following form with accurate details so that we can process your request accordingly.

    *Please ensure that you have read our Exchange and Refund Policy guidelines before filling up the form.

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